GENERAL

Please read these conditions carefully as they set out our respective obligations and forms the base of your contract with us. In the terms and conditions “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means Afrika Tur Ltd. These terms are revised from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid. Conditions in Africa are not the same as those in developed countries and standard of service, medical facilities, safety and security may often be lower than those in your home countries. Please note that it is the law and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your country.

ACCOMODATIONS

We use elegant and unique hotels/lodges/camps which are attractive with good facilities, hot water, friendly staff and reasonable prices. We request all our clients to advise if they have any dietary requirements in advance. We reserve the right to alternate equivalent or superior hotels.

COMPLAINTS

If you have any complaint, it should be reported immediately to the tour manager and the supplier. They will do their best to help you. If you are not satisfied, you submit a written report to the Manager/supplier as soon as possible after the incident and it should not be later than 30days after completion of the holiday. This will allow us to investigate fully. Unfortunately we cannot accept any complaint not notified in accordance with this procedure.

ACCURACY INFORMATION

The information, descriptions and opinions given by us in respect of itineraries, national parks, gorilla permits, animal sightings, accommodations, and security are given in good faith, based on the newest information existing. Care has been taken to ensure the truthfulness of the information provided. We cannot accept any responsibility for any mistakes or omissions caused by issues past our control. Kindly note that a full payment is required for booking made within four weeks of departure.

FORCE MAJEURE

We regret we cannot compensate where the proper performance of our duty is affected by any incident which we or the supplier of the service(s) in question could not, even with all due care, anticipate or avoid. Such events may include war, terrorist activity, unexpected government act, riots, civil strife, natural disaster, border closures, industrial disputes, fire, road closures, pilferage, epidemics, quarantines, land and air travel, extreme weather conditions and other similar incidents beyond our capacity to manage. Depending on the itinerary you have selected, some activities carry with them the intrinsic risk of personal injury. These activities include: Gorilla safari, White water rafting, Chimpanzee tracking, Walking tours, canoe/boat rides and Mountaineering. However, you must understand that such involvement in the above activities will be at your own risk and that we assume no responsibility for your safety.

GORILLA PERMITS

As soon as the payment has been received, the permits for gorilla tracking will be purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. However the chances of seeing them are 98%. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled, weather it is closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavours to obtain a refund and if a refund is paid by the relevant authority, we shall pass it onto the client.

PRICES

Prices include all expenses in connection with the vehicle and driver, hotel accommodation and meals full board (except where specified otherwise). Government taxes, levies and all entrance fees (except where specified otherwise). Not included are any airport service charges, departure taxes, visas, inoculations, personal insurance, drinks, tips, laundry or other items of a personal nature.

PAYMENT

Upon booking your Afrika Tur safari, you must confirm that you are in agreement with our terms and conditions and pay the appropriate deposit of 50% of the total price including the full fee for the gorilla permits (if applicable).
The deposit must be paid no later than 90 days and the balance should be paid 45 days before the start of the safari. Kindly note that full payment must be made immediately; for bookings made within weeks of the departure.
A deposit of 30% is payable at the time of booking gorilla permits: full payment must be made no later than 90 days before trekking date. (This is according to Uganda Wildlife Authority).
A booking is considered confirmed once we have accepted the booking and issued a confirmation voucher or letter. If payment is not received by due date Afrika Tur Ltd. reserves the right to treat the booking as cancelled and apply the cancellation charges detailed in the paragraph below.

INSURANCE

It is required when booking your holiday that you arrange personal travel insurance which is relevant and effective. Persons not fit for long trips due to heart disease, chronic illness, physical handicap, advanced pregnancy or mental illness are advised not to participate in such rigorous travel programs. The insurance should cover death, injury, theft of client’s personal property and medical expenses. Activities with greater risk such as White water rafting and mountaineering should be covered.

BAGGAGE

All personal belongings and baggage are at the passengers own risk.

NATIONAL PARKS

We strongly advise against the collection of any specimen from the natural world. Our safaris provide the chance to watch and photograph wildlife only, not to disturb it.

CHANGES / ALTERATIONS / CANCELLATIONS

By you:
If you wish to make changes; we will be happy to assist? A small charge may be levied.
Should you be forced to call off the safari, you must inform us in writing. A cancellation is inefficient until we get a copy of the written notice. In order to cover our estimated loss caused by your cancellation and as we may be unable to resell your holiday, a cancellation fees will be charged per person as follows: Period before departure cancellation charge (as percentage of total price where applicable)

By Afrika Tur Ltd:
Irregularly we have to cancel confirmed bookings. We always try to avoid cancelling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60days before departure unless we are forced to do so as a result of unusual and unforeseeable conditions beyond our control, the consequences of which we could not have avoided even with due care. If we cancel your holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to the originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us, except money paid for gorilla permits which can only be refunded if the refund has been made available for us. Except where we cancel for reasons other than those mentioned in this section, we shall have no additional charge to you. We are sorry we cannot pay any expenses and losses incurred as a result of any cancellation.

CANCELLATION TERMS

Cancellation received will be subject to the following forfeit of tour cost:

  • 60 days and above 20% of tour price
  • 46-60 days before departure 30% of tour price
  • 31-45 days before departure 40% of tour price
  • 9-30 days before departure 50% of tour price
  • Less than 7 days before departure 100% of tour price

Please note that cancellation fees are based on the date your written notification is received at Afrika Tur Ltd.

VOLUNTARY EXECUTION

My advancement of deposit to Afrika Tur Ltd declares that I have fully read and understand the content of the Terms and Conditions, especially those regarding cancellation and refund policies, responsibility borne by trip participants and limitation of liability. On the advance of a deposit to Afrika Tur Ltd, the depositor, his or her family beneficiary agree to be bound by the above Terms and Conditions.